Bill Marriott - The greatest hotelier that I have ever had the pleasure to work for and spend a little personal time with, crafted these 12 rules back in 1964. It is fair to say that they served him well, very well!
As a General Manager with Marriott Hotels, I had these rules on my office wall in every hotel that I ran and gave a copy of them to every new manager that we promoted,
These rules for leadership are just as relevant today as they were when they were written and as we head into a new year - they are a great place to start when thinking about what kind of impact you are going to have on your team and your business in 2017.
1. Challenge your team to do better and do it often.
2. Take good care of your team, and they'll take good care of your guests, and they'll come back.
3. Celebrate your peoples' success, not your own.
4. Know what you're good at and keep improving.
5. Do it and do it now.
6. Communicate by listening to your customers, team and competitors.
7. See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
8. Success is always in the details.
9. It's more important to hire people with the right qualities than with specific experience.
10. Customer needs may vary, but their bias for quality never does.
11. Always hire people who are smarter than you are.
12. View every problem as an opportunity to grow.
Happy New Year!!! It's yours for the taking.
Andrew
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